Acceptable Use Policy
This policy is part of our Terms of Use and applies to every OliveVPS customer. We reserve the right to suspend or terminate any account that violates it.
Strictly prohibited
The following are zero-tolerance violations and will result in immediate termination plus referral to law enforcement:
- Child sexual abuse material (CSAM) — reported to NCMEC and IWF, account terminated, IPs blacklisted
- Malware command-and-control infrastructure
- Phishing kits targeting financial institutions or government services
- Active DDoS attack origination
- Trafficking in stolen credentials, credit cards, or personal data
Generally prohibited
The following are not allowed but will be handled with proportionate response (warning → suspension → termination):
- Sending unsolicited bulk email (spam)
- Hosting copyright-infringing content after a valid DMCA notice
- Trademark infringement, defamation, or harassment
- Open SMTP relays, open DNS resolvers, or other amplification-prone services
- Cryptocurrency mining on shared VPS plans (allowed on dedicated servers)
- TOR exit nodes (relays and bridges are permitted)
- Vulnerability scanning of third parties without written consent
Permitted with care
- Adult content (legal in customer's and server's jurisdiction)
- Cryptocurrency wallets, full nodes, and mining pools (dedicated only)
- Game servers, Discord bots, IRC networks
- VPN services, proxies, and TOR relays
- Legitimate security research with written customer authorization
How we handle reports
Step 1 — Acknowledgement. Every report receives a human acknowledgement within 4 hours.
Step 2 — Investigation. We review evidence, examine server logs, and contact the customer for response. Customers are given a reasonable window (typically 24 hours) to remediate, except in zero-tolerance cases.
Step 3 — Action. We may issue a warning, force a service restart, suspend the account, or terminate it. Severity depends on the violation, customer history, and remediation effort.
Step 4 — Reporter follow-up. We notify the reporter of the outcome, with appropriate detail (we don't disclose customer identity without legal process).
DMCA notices
To submit a DMCA takedown notice, email dmca@olivevps.com with all of the following:
- Your contact information
- Identification of the copyrighted work
- The URL or IP where the infringing material is located
- A statement of good-faith belief that the use is unauthorized
- A statement, under penalty of perjury, that the information is accurate
- Your physical or electronic signature
Counter-notifications follow the same format and are governed by 17 U.S.C. § 512(g).
Designated DMCA agent
Olive Hosting Inc.
Attn: DMCA Agent
Email: dmca@olivevps.com
False reports submitted in bad faith may result in legal liability. Please report only what you have evidence to support.